I am having trouble accessing my account.

To reset your password, please go to the logon page @www.contactdefender.com and click “reset my password.” For additional issues or questions, please email our support team at info@contactdefender.com and we will respond within the next business day.

How long does it take for my preferences to be updated and applied by the collection agencies?

Updates to preferences are processed real-time with Contact Defender. However, Agency partners run calling campaigns at different times of the month. On average you should expect your preferences to be active in 2-4 weeks.

It has been over a month and the agency is calling outside my preference windows. Now what?

One of the benefits of Contact Defender is to reinforce and hold agencies accountable for compliance.  If you have examples of calling preference violations, please email us at info@contactdefender.com and include the following information for our investigation team to research:

  • Your name
  • Email contact
  • Collection Agency Name or Agency code
  • Date, time and frequency of calling violations.
  • Best time or number to contact you for further details or resolution

Can I use the National Preference Center to block all collection calls?

No. You are responsible for resolving outstanding debts. The benefit of the preference center is that you can manage the day, time and frequency of calls you receive from individual collection agencies.  You are required to set a minimum of 4 hours of calling windows. This allows you to schedule the receipt of these calls at the most convenient time for you and your family.

I have multiple debts collectors calling me.  Why aren’t they all using my preference data?

Contact Defender values your privacy. Your data is only available to agencies that have validated a relationship with you and have established a marketing code through Contact Defender. You need to add all agency promo codes on your preference page to enable the usage of your personal information.

If I have multiple collection agency codes, can I set different calling preferences by agency?

Not currently. Your preference windows should consider the volume of debt collection firms you are working with currently.  You are required to set a minimum of 4 hours of calling windows, however you can add as many hours as needed.

Can I cancel at any time?

Yes.  However, per our terms and conditions, subscription services are prepaid.  Payments are nonrefundable.

How do I cancel service?

Follow the cancel service link on your profile page.

Why do I have to give you my credit card if it is free?

The free trial expires 30 days from sign up. Having a credit card on file allows you to take advantage of the National Preference Center without interruption once the trial period is over.

What happens if I cancel before day 30?

Contact Defender will not bill your card if you cancel service on or before day 29 of the trial period. 

Will you sell my data/information?

All personal information is secure. We only share your calling preferences with the collection agency(s) that you provided an agency code during sign up.

Can I sign up for the National Preference Center if I do not have an agency code?

Yes. If you have not received an agency code from a collection agency, you can still add yourself to the database by using code 1234.  We are actively adding new agencies to our platform.

Will you call me to sell me products and services?

Contact Defender only authorizes outbound contact if you opt in for product and services calls during signup. You can update or change your calling preferences on the preference page at any time.

How can you call me? I am on the National or State Do Not Call List.

Debt collection calls are not covered by the Do Not Call lists.

How do I get on the National Do Not Call List?

In the preferences page you can go to the link provided.  The Federal Trade Commission (FTC) will send you back an email and you must reply and register within 48 hours.

Will you email or text me?

Contact Defender only offers services if you complete the preferences page to establish your product/service interests.  Pending your consent, we will contact you by phone, email or text.

How often can I update my preferences?

You can update your online preferences any time you want or need.  Keep in mind that changes may take 2-4 weeks to be updated by approved agencies.

If I open a coupon, will my email or contact information be shared with the store/vendor?

No. Free coupons are supplied through our partnership with Coupons.com. Please visit

https://support.coupons.com/s/article/Where-can-I-find-the-Coupons-com-Privacy-Policy-and-Terms-of-Use  more details.

Where is Contact Defender located?

Contact Defender is proud to be a US Based firm. Our headquarters are in Scottsdale, Arizona.

How does my business take advantage of your platform?

You can call Contact Defender Business Development at 916-797-2966 of email us at info@contactdefender.com.