US Consumer Collection Complaints – Jan. 2017- Jun. 2018 (BCFP Data)
- 494,540 Complaints received Jan. 2017 – Jun. 2018
- 27,474 Average complaints per month Jan. 2017 – Jun. 2018
- +9% Change in average monthly complaints 2018 vs. 2017
TYPES OF DEBT ABOUT WHICH CONSUMERS COMPLAIN
Twenty six percent of consumers with a credit file have a third-party collection tradeline listed. Third-party debt collectors collect debts that originated from a variety of industries, including financial services, healthcare, retail, and telecommunications. Fifty six percent of consumers complained that either debt was not owed, or tactics used to collect were extreme. Complaints breakdown:
Other Debt 33%
Consumer does not know 23%
Medical Debt 14%
Credit Card Debt 14%
Pay Day Loan 9%
Student Loan Debt 3%
Mortgage Debt 2%
Auto Loan Debt 2%
COMPLAINTS RECEIVED BY STATE: JANUARY 1, 2015 THROUGH JUNE 30, 2018
Top Ten States
- California – 138,535
- Florida – 100,727
- Texas – 92,530
- New York – 65,965
- Georgia – 53,698
- Illinois – 40,422
- New Jersey – 37,220
- Pennsylvania – 35,964
- North Carolina – 31,862
- Virginia – 30,403