Contact Defender, LLC, a Delaware limited liability company (“we,”
“us,” “our”), works hard to build and maintain a relationship of trust
with you. This Privacy Policy (the “Privacy Policy”) governs our
collection, use, and disclosure of your Personal Information (as defined
below) in connection with your use of our website(s) (“Site”), such as
www.contactdefender.com, and any services, transactions, or other
engagements you might have with us (collectively, “Services”).
This Privacy Policy explains what information we collect about you,
how we use or disclose such information, how to exercise any rights you
may have with respect to your Personal Information (including any rights
to opt-out of certain uses of your information), and the safeguards we
have in place to reduce the risk of unauthorized access and use.
Please carefully read this Privacy Policy, which is part of our
Terms of Use, before using our Site and/or Services. If you do not
agree with our Terms of Use and/or this Privacy Policy, you must refrain
from using our Site/Services. By accessing or using our Site or
Services, you agree to our use of your information consistent with our
Terms of Use and this Privacy Policy.
TABLE OF CONTENTS
PRIVACY POLICY CHANGES
This Privacy Policy is subject to change. We encourage you to review this Privacy Policy frequently for any revisions or amendments. Changes to this Privacy Policy will be posted on this Site and will be effective immediately upon posting. You will be deemed to have been made aware of and have accepted the changes by your continued use of our Site or Services. If we determine that a change to this Privacy Policy will result in using your Personal Information acquired before the change being used in a materially new way, we will provide you notice before using your Personal Information in the new way.
CONFLICT BETWEEN THIS POLICY AND LOCAL LAWS AND REGULATIONS
When federal, state, and local laws and regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. In addition, the specific requirements of this Privacy Policy apply only when local laws and regulations permit.
INFORMATION WE COLLECT AS A BUSINESS
Personal Information
We collect information that personally identifies, relates to,
describes, or is capable of being associated with you (“Personal
Information”), including:
- Unique Identifiers (e.g., name, IP address, last four digits of social security number, date of birth);
- Contact Information (e.g., mailing address, email address, phone number);
- Commercial Information (e.g., purchase and subscription history, preferences for contact, your relationship with businesses with whom we have a relationship, do not call registry status);
- Financial Information (e.g., credit card number, billing address)
- Internet & Network Information (e.g., browsing/search history; data collected by cookies);
- Audio/Visual Information (e.g., call recordings);
- Inferences drawn from the above categories of Personal Information that relate to your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes (e.g., consumer response models, propensity to purchase models).
The types of Personal Information we collect about you may vary
based on how you use the Site and/or Services and your relationship with
us.
Business Information
We also collect information about businesses and their
representatives that engage with us such as EIN, TIN, address, phone
number, email address, bank account information (collectively, “Business
Information”). This information is generally not considered Personal
Information because it relates to a business or a business contact.
Usage Data and Site Activity
We automatically collect information in connection with the actions
you take on the Site (“Usage Data”). For example, each time you use the
Site, we automatically collect the type of web browser you use, the type
of device you use, your operating system, your Internet Service
Provider, the pages you view, referring and exit pages, the date and
time of your visit, and the number of clicks to, from, and within the
Site, and the duration of your visits to the Site. If this information
is capable of being associated with you, directly or indirectly, we
treat it as Personal Information. If this information is not capable of
being individually associated with you, we treat it as Usage Data.
Communication Recordings
We may record calls and retain the content of text messages or other
written/electronic communications between you and us. By communicating
with us, you consent to our recording and retention of communications.
HOW WE COLLECT INFORMATION
Voluntary Disclosure
We may ask you to provide us with Personal Information when you
communicate with us (online or offline), register to use the Site, make a
purchase from us, and at other times. You are not required to provide
us your Personal Information; however, if you choose not to provide the
requested information, you may not be able to use some or all of the
features of the Site or Services or we may not be able to fulfill your
requested interaction. Third-Party Data Sources
We may collect Personal Information from third-party data sources
such as data brokerages, marketing/advertising agencies, collection
agencies, businesses that sell consumer goods and services, and
government agencies. Cookies & Other Automated Tools
We use cookies (a small text file placed on your computer to
identify your computer and browser) and other automated tools such as
tracking pixels to improve the experience of the site and Services, such
as saving your preferences from visit to visit to present you with a
customized version of the Website. Many web browsers are initially set
up to accept cookies. You can reset your web browser to refuse all
cookies or to indicate when a cookie is being sent. Instructions for
how to manage cookies in popular browsers are available at: Internet Explorer, Firefox, Chrome, Safari (iOS), Safari (Mac), and Opera. However, certain features of the Site may not work if you delete or disable cookies.
We use the following types of cookies:
- Session Cookies: Session cookies keep track of you or your information as you move from page to page within the Site and are typically deleted once you close your browser. For example, session cookies allow your online credit application to function properly.
- Persistent Cookies: Persistent cookies reside on your system and allow us to customize your experience if you leave and later return to the Site. For example, persistent cookies may allow us to remember your preferences.
- Advertising Cookies: Advertising cookies are used to learn more about you and advertise products/services that might interest you.
- Analytics Cookies: Analytics cookies help us understand how our Site is working and who is visiting our Site. Google Analytics is one tool we use, and you can learn more by reviewing Google’s Privacy Policy.
We employ software technology that enables us to track certain
aspects of a user’s visit to the Site. This technology helps us better
manage content on the Site by informing us what content is effective,
how consumers engage with the Site, and how consumers arrive at and/or
depart from the Site. The software typically uses two methods to track
user activity: (1) “tracking pixels” and (2) “clear gifs.” Tracking
pixels are pieces of executable code that are embedded in a web page
that track usage activity including which pages are viewed, when they
are viewed, and how long the pages are viewed. Clear gifs are tiny
graphics with unique identifiers which are embedded in web pages and
email messages that track whether or not a user has viewed a particular
web page or email message. User activity information may be associated
with additional information about a user’s session and Personal
Information, if provided by the user.
If you arrive at the Site by “clicking through” from another
website, then certain information about you that you provided to that
other website, such as the terms you were searching on that led you to
the Site, may be transmitted to us and we may use it. You should review
the Privacy Policy of any website from which you reached the Site to
determine what information was collected by that website and for what
purpose(s) you agreed that website could use that information. We may
retain information about you provided to us by other websites and will
only use it in accordance with this Privacy Policy. Such information may
be associated with other Usage Data or Personal Information.
Online Behavioral Advertising
We may work with third-party advertisers, search providers, and ad
networks (“Advertisers”) to learn more about you and show you ads or
other content that we believe would be relevant to you. Advertisers may
collect and use information about your use of the Site or Services as
well as other websites and services. These companies may use cookies and
other online tracking technologies to collect and use your information.
We and/or Advertisers may also append other data to the data collected
by Advertisers to create an interest profile of individual users. Our
Privacy Policy does not cover any use of information that an Advertiser
may collect from you. Advertisements may be shown via the Site or on
third-party websites. If you do not want to receive interest-based
advertising, please visit the Digital Advertising Alliance (“DAA”) Consumer Choice Page.
The DAA website allows you to opt-out of one or more interest-based
advertising networks. Opt-outs are device and browser specific;
therefore, you will need to set your opt-out preferences for each device
and browser. Deleting browser cookies can remove your opt-out
preferences; however, the DAA offers browser extensions
that help preserve the opt-out preferences you set on the DAA’s
Consumer Choice Page. Please note that opt-outs only apply to
interest-based advertising. You may still receive other types of online
advertising.
Information from Advertisements
If you arrive at the Site via an advertisement (e.g., banner ad), we
may collect information regarding the advertisement with which you
interacted and your interactions (e.g., item clicked, date and time).
Third-Party Login Options
The Site may include options for logging-in using your Google or
Facebook account. These features may collect information about your IP
address and use of the Site as well as other Personal Information.
Additionally, we may be provided Personal Information from Google or
Facebook in connection with these features. A cookie may be set to
ensure that a feature properly functions. Your interactions with
features are governed by the privacy policies of the companies that
provide them.
THIRD-PARTY PERSONAL INFORMATION COLLECTION ON SITE
Certain third parties, such as the provider of the coupons available through the Site, collect Personal Information and/or Usage Data from users of our Site using automatic information collection tools such as cookies and tracking pixels. The collection, use, and disclosure of Personal Information and/or Usage Data by these third parties is governed by their privacy policies.
HOW WE USE AND SHARE INFORMATION AS A BUSINESS
Generally
We use Personal Information for internal purposes, such as to:
- Provide you with the Site and Services;
- Supply your Personal Information and communication preferences to third-party businesses and governmental agencies;
- Service consumer and business accounts;
- Market products and services to you;
- Perform marketing and other types of analytics;
- Operate information security and anti-fraud programs;
- Perform day-to-day business operations; and
- Respond to governmental and other legal requests.
Testimonials
If you provide a testimonial, we may post it publicly on the Site or
in other advertising material. By providing a testimonial, you give us
permission to use it in any manner and for any purpose, including in
marketing and advertising communications.
Service Providers
We may establish a relationship with other businesses to provide
services to us which may include corporate affiliates (“Service
Providers”), including for:
- Payment processing;
- Providing coupon programs as part of the Services;
- Facilitating marketing and non-marketing communications;
- Marketing design and development;
- Business analytics (both marketing and non-marketing related);
- IT and network administration such as data storage and management, website hosting, and data security;
- Professional services such as legal and accounting;
- Obtaining legal records;
- Collection of accounts; and
- Day-to-day business operations such as courier services, facilities management, and document destruction.
We only provide our Service Providers with the information necessary
for them to perform these services on our behalf. Each Service Provider
is expected to use reasonable security measures appropriate to the
nature of the information involved to protect your Personal Information
from unauthorized access, use, or disclosure. Service Providers are
prohibited from using Personal Information other than as specified by
us.
We may share the following types of Personal Information with one or
more Service Providers: unique identifiers; contact information;
characteristics of protected classifications; commercial information;
financial information; audio/visual information; Internet & network
information; inferences drawn from the foregoing categories of Personal
Information.
Third-Party Selling
We may in the future sell your Personal Information with other
companies who do not provide services to us (“Third Parties”) such as
companies that market and/or sell products and services to consumers
(e.g., utilities, home security, telecommunications providers, internet
service providers) and the service providers for those companies. We may
sell the following types of Personal Information to one or more Third
Parties: unique identifiers; contact information; characteristics of
protected classifications; commercial information; financial
information; audio/visual information; Internet & network
information; inferences drawn from the foregoing categories of Personal
Information.
SECURITY
We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect such Personal Information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Site or Services, you do so at your own risk.
OTHER WEBSITES
Please be aware that third-party websites accessible through the Site or recommended through our Services may have their own privacy and data collection policies and practices. We are not responsible for any actions, content of websites, or privacy policies of such third parties. You should check the applicable privacy policies of those third parties when providing information.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders, investigative demands and subpoenas), to protect the safety, property, or rights of ourselves, consumers, or any other third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with law.
OTHER TRANSFERS
We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with us. If we are merged, acquired or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction.
HOW LONG WE RETAIN YOUR DATA
We retain your Personal Information for as long as we have a relationship with you. We also retain your Personal Information for a period of time after our relationship with you has ended where there is an ongoing business need to retain it. This includes retention to comply with our legal, regulatory, tax, and/or accounting obligations. Generally, we retain Personal Information for approximately seven (7) years after our relationship with you has ended, but the term for which we retain your Personal Information may be longer or shorter. We do so in accordance with our data retention policies and applicable law.
CHILDREN’S PRIVACY
The Site and Services are not intended for children under the age of 16 and we do not knowingly collect Personal Information from children under the age of 16. If we become aware that we have inadvertently received Personal Information from a child under the age of 16, we will delete such information from our records.
ADDITIONAL CALIFORNIA CONSUMER RIGHTS
If you are a resident of California, you have additional rights to
access and control your Personal Information, including a right to
request that we disclose the Personal Information we collect, use,
disclose, and sell, under the California Consumer Privacy Act.
Right to Know
You have the right to request twice per 12-month period that we
provide you (i) the categories or specific pieces of Personal
Information we collected about you; (ii) the categories of sources from
which your Personal Information was collected; (iii) the business or
commercial purpose for which we collected your Personal Information;
(iv) the categories of Third Parties with whom we shared your Personal
Information; and (v) the categories of Third Parties to whom we sold
your Personal Information. We are not permitted to provide access to
specific pieces of Personal Information if the Personal Information is
sensitive or creates a high risk of potential harm from disclosure to an
unauthorized person such as financial information, social security
numbers, and driver’s license numbers. We will not provide specific
pieces of Personal Information unless you expressly request them.
To request access to your Personal Information and the information listed above, you may submit a request by calling us at 877-360-1220 or emailing us at support@contactdefender.com.
If you submit your request via email, please include at least your
name, mailing address, email address, and a description of your request.
After you submit your request, we may contact you to obtain
additional information necessary to verify your identity. For example,
we may require you to verify certain information in our files or submit a
signed declaration under penalty of perjury verifying your identity. We
will not process your request without verifying your identity, so
please respond promptly. If you do not timely respond to our requests
for information, we may deny your request.
We will process verified requests within 45 days of receipt, subject
to any applicable exemptions and extensions permitted by law up to 90
days. If you request specific Personal Information and that information
creates a high risk of potential harm from disclosure to an unauthorized
person, we will withhold that information and replace it with a
category identifier. For example, if we withhold a social security
number, we will inform you that we have a social security number on
file. If you have an online account with us, we will provide the
response to your request via the online account, otherwise, we will give
you the option to choose between mail and electronic delivery.
Right to Deletion
You have the right to request that we delete any Personal
Information we have collected about you. Please understand that we are
not required to honor a deletion request if a legal exemption applies
such as if we need the information to complete a requested or reasonably
anticipated transaction, prevent security incidents or fraud, enable
internal uses that are reasonably aligned with your expectations, or
comply with legal obligations.
To request deletion of your Personal Information and the information listed above, you may submit a request by calling us at 877-360-1220 or emailing us at support@contactdefender.com. If you submit your request via email, please include at least your name, mailing address, email address, and a description of your request.
After you submit your request, we may contact you to obtain additional information necessary to verify your identity. For example, we may require you to verify certain information in our files or submit a signed declaration under penalty of perjury verifying your identity. We will not process your request without verifying your identity, so please respond promptly. If you do not timely respond to our requests for information, we may deny your request.
We will process verified requests within 45 days of receipt, subject to any applicable exemptions and extensions permitted by law up to 90 days. If you have an online account with us, we will provide the response to your request via the online account, otherwise, we will give you the option to choose between mail and electronic delivery. We will retain a copy of your deletion request for at least two years as required by law.
Right to Opt-Out from the Sale of Personal Information
You have the right to direct us not to sell your Personal
Information to Third Parties. You may exercise your Right to Opt-Out by
submitting a request via our “Do Not Sell My Info” page or by calling us
at 877-360-1220.
Authorized Agent
If you are an authorized agent submitting a request on behalf of a
California resident, you must provide a copy of a lawful power of
attorney or a written signed authorization from the consumer along with
proof your identity. You may provide this documentation via email to support@contactdefender.com
after submitting the request. We may contact you and/or the consumer on
whose behalf you claim to act to verify your authorization.
Non-Discrimination Notice
We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.
California “Do Not Track” Disclosure
Do Not Track is a web browser privacy preference that causes the web
browser to broadcast a signal to websites requesting that a user’s
activity not be tracked. At this time, our Site and Services do not
respond to “do not track” signals.
CONTACT US
If you have any questions about our Site, Services, or this Privacy Policy, please email us at info@contactdefender.com, call us at 877-360-1220, or send us a letter to the following address:
Contact Defender, LLC
Attn: Privacy
14646 North Kierland Blvd.
Suite 155
Scottsdale, AZ 85254